Refund & Cancellation Policy

A customer may request cancellation before the order is dispatched, subject to order status and any product-specific restrictions. Once an order has been dispatched from our fulfillment facility, cancellation may no longer be available, and the customer may need to follow our applicable Return Policy.

Cancellation requests should be made promptly through our customer support desk (+91 63697 11197 or Medicalworld.contact@gmail.com) specifying the Order Number and registered contact details.

MedicalWorld may cancel an order where any of the following situations arise:

• ▪The ordered product is temporarily out of stock or batch inventory is unavailable.
• ▪An inadvertent pricing, typographical, or catalogue error has occurred.
• ▪Payment authorization fails, gateway verification fails, or the order appears fraudulent.
• ▪A mandatory medical prescription or compliance verification is not provided.
• ▪Courier delivery or fulfillment is not legally or operationally possible to the destination PIN code.

In any such merchant cancellation, any amount debited will be refunded in full without undue delay.

Where an eligible cancellation, approved return, or other refund is accepted:

• ✓The refund will normally be issued directly to the original payment method (Credit/Debit Card, Netbanking, or UPI) through the Razorpay payment gateway.
• ✓Refunds for failed, cancelled, or reversed payments follow standard settlement and processing schedules established by the Reserve Bank of India, Razorpay, and the customer's issuing bank.

Please note that 5–7 business days is an industry-standard banking estimate and not a guarantee of individual bank posting times.

Certain healthcare products may be non-returnable or non-refundable for hygiene, personal safety, regulatory, or product-specific reasons (e.g. unsealed health tonics, personal care items, sterile equipment). Such conditions are indicated on relevant product pages.

Refunds may be adjusted where a returned product is incomplete, used, damaged due to customer mishandling, or missing original accessories, subject to applicable law.