Frequently Asked Questions
Shopping & Orders
Q: Are the products sold on MedicalWorld genuine?
Yes, 100%. We source our healthcare formulations, diagnostic instruments, and wellness products directly from certified manufacturers and authorized distribution partners.
Q: How long does shipping and delivery take?
Confirmed orders are dispatched within 24–48 hours. Domestic delivery takes approximately 2–4 business days depending on your destination city.
Q: Can I cancel my order before it ships?
Yes. You can request order cancellation before the package is handed over to the courier partner. Visit our Refund & Cancellation Policy for step-by-step instructions.
Payments & Refunds
Q: What payment methods are supported?
We integrate with Razorpay, allowing you to pay with UPI (Google Pay, PhonePe, Paytm), all major Credit/Debit cards (Visa, MasterCard, RuPay), and Netbanking.
Q: How long does an approved refund take to reach my bank?
Once approved by MedicalWorld, the refund is initiated immediately and typically reflects in your bank account or UPI source within 5–7 business days.
Q: What happens if a payment fails or money is debited accidentally?
If your transaction fails or the bank debits money without order confirmation, your bank will automatically reverse the full amount back to your original source within 5–7 business days.
Direct Selling & Payouts
Q: Is there any fee to register as a Direct Seller?
No. Registration as a Direct Seller or Privilege Customer at MedicalWorld is 100% free with zero joining fee or mandatory starter packages.
Q: How are commissions and SV points calculated?
Commissions are based on the Sales Volume (SV) earned through personal product purchases and active sponsor downline volume as detailed in our Business Plan.
Q: Why is my KYC verification required for payouts?
As mandated by Indian tax and direct selling regulations, an approved PAN card and active bank account are required to disburse direct bank payouts.
Still have questions?
Our support team is available Monday through Saturday from 9:30 AM to 6:30 PM IST.